How long do I have?

To be eligible, your item must be unworn or unused, with all tags attached, in its original packaging, and you’ll need your receipt or proof of purchase.

Custom-built clubs can’t be returned, as they’re made to order for you.

How do I start a return?

1. Email info@golfparadise.net.au with your order number and the item(s) you’d like to return.
2. We’ll confirm your return and send you a return shipping label with instructions.
3. Pack the item securely in its original packaging and send it back.
4. We’ll email you once it arrives and has been inspected.

Items sent back without an approved return request can’t be accepted.

Can I return in store?

Yes. Bring the item and your receipt to our pro shop at 186 Mona Vale Road, St Ives, Monday to Saturday, 9:00am–5:00pm.

For change-of-mind returns, the original shipping fee for your order will still be deducted from your refund.

What will I get back?

Approved refunds go back to your original payment method. The following are deducted from your refund:

• The return shipping cost
• The original shipping fee (what we paid to send your order)
• Any payment processing fees — e.g. PayPal, Afterpay, Zip or American Express

Please allow a few business days for your bank or card provider to process the refund.

Prefer store credit? We can issue store credit instead, with no expiry date, and no third-party payment processing fees are deducted.

Exchanges

Happy to swap for a different size, colour or product. If the new item costs more, you just pay the difference. If it costs less, we’ll refund the difference to your original payment method.

Exchange in store with your receipt, or email info@golfparadise.net.au with your order number and the item you’d like instead.

What can’t be returned?

• Custom products, such as special orders or custom-built clubs
• Final sale items
• Gift cards

Item damaged or faulty? See Warranty & Faulty Goods instead.